Shipping, payment, returns, and order support.

Polaris Peptide processes eligible orders after payment confirmation, inventory review, address review, and any required compliance checks. Processing times may vary based on order volume, holidays, weekends, carrier schedules, payment status, and verification requirements.

Orders placed after business hours, on weekends, or during holidays may begin processing on the next applicable business day.

Available shipping methods are displayed at checkout and may vary by destination, carrier availability, product type, and operational conditions. Tracking information is provided when available after the order ships.

Tracking may not update immediately. Carrier systems can take time to display movement after a label is created or a package is scanned.

Delivery estimates are provided by the carrier and are not guaranteed unless a specific guaranteed service is clearly offered and selected. Weather, holidays, carrier volume, regional interruptions, incorrect addresses, and other events outside Polaris Peptide’s control may affect delivery.

Buyers are responsible for entering a complete, accurate, and deliverable shipping address at checkout. Polaris Peptide is not responsible for delays, failed delivery attempts, returned shipments, lost packages, or misdelivery caused by incorrect, incomplete, restricted, inaccessible, or outdated address information.

• Confirm recipient name and delivery address.
• Include apartment, suite, unit, or building details when needed.
• Use an active email address and phone number where required.
• Make sure the destination is secure and accessible.

Orders may be delayed, held, or canceled if payment has not cleared, payment information cannot be verified, fraud screening flags the order, buyer information appears inaccurate, or compliance review is required.

Polaris Peptide may refuse or cancel orders connected to suspicious activity, prohibited-use requests, chargeback risk, restricted destinations, false buyer information, or policy violations.

Polaris Peptide may restrict, refuse, cancel, or hold shipments based on destination, carrier limitations, legal concerns, product restrictions, payment risk, fraud risk, verification concerns, or compliance review.

Buyers are responsible for confirming that purchase, possession, storage, handling, and lawful research use of any product is permitted in their jurisdiction before ordering.

Polaris Peptide primarily serves eligible research buyers in the United States unless otherwise stated at checkout. If international shipping is offered, the buyer is responsible for import laws, customs rules, duties, taxes, fees, documentation requirements, and local restrictions.

Polaris Peptide is not responsible for customs delays, import refusal, seizure, taxes, duties, brokerage fees, returned shipments, or destination-country restrictions except where required by applicable law.

If tracking has not updated for an unusual period or appears lost in transit, contact support with your order number and tracking details. Polaris Peptide will review the issue using available carrier information.

If tracking shows delivered but the package cannot be located, check the delivery area, mailbox, parcel locker, front desk, building office, neighbors, household members, or local carrier office. Carrier-confirmed delivery may limit replacement or refund eligibility.

If an order arrives damaged, incorrect, incomplete, or with a visible fulfillment issue, contact Polaris Peptide support promptly.

• Include your order number.
• Include product name and batch number if available.
• Provide photos of the product and packaging.
• Describe the issue clearly.

Possible resolutions may include replacement, correction, store credit, refund, carrier claim support, or additional review, depending on the verified issue and applicable policy terms.

Due to the sensitive nature of research-use-only laboratory products, Polaris Peptide generally does not accept returns once an order has shipped. Product integrity can be affected by storage conditions, temperature exposure, handling, contamination risk, seal integrity, tampering risk, and chain-of-custody concerns.

Opened, used, altered, tampered, improperly stored, or compromised products are not eligible for return. Do not send products back without written return authorization.

By placing an order, the buyer confirms that products are being purchased strictly for lawful laboratory research use only. The buyer agrees not to use products for human consumption, injection, ingestion, topical application, veterinary use, medical use, diagnostic use, cosmetic use, food use, supplement use, or any non-research purpose.

Polaris Peptide does not provide dosing guidance, administration instructions, injection guidance, reconstitution instructions for human use, medical advice, veterinary advice, or personal-use recommendations.

Eligible in-stock orders are processed after payment confirmation and order review. Processing may vary based on order volume, verification requirements, holidays, weekends, inventory, and carrier availability.

Yes, when tracking is available, it will be sent by email or made available through your account after the order ships.

Orders may be held for payment confirmation, address review, inventory checks, fraud screening, compliance review, or support follow-up.

Polaris Peptide generally does not accept returns after shipment due to the sensitive nature of research-use-only products and product integrity concerns.

Contact support promptly with your order number, product details, photos of the product, photos of the packaging, and a clear description of the issue.

No. Polaris Peptide products are sold strictly for laboratory research use only and are not intended for human, veterinary, medical, cosmetic, supplement, food, diagnostic, or personal use.